Return eligibility

Our standard return and exchange service is available for orders delivered within the United States. Please request a return or exchange within 14 calendar days after delivery.

Items must be unwashed, unworn, unmodified, and in their original received condition and packaging. Items with strong odors, including perfume, cologne, detergent, or cigarette smoke, do not qualify for a change-of-mind return.

Items excluded from change-of-mind returns

Toys, swimsuits, intimates, digital downloads, and customized items are not eligible for change-of-mind returns, exchanges, or refunds. Damaged, defective, or incorrect items are handled separately as described below.

How to request a return or exchange

Visit our Returns & Exchanges portal and enter your order number and the email address or phone number associated with your order. If you cannot use the portal, email info@playwhatever.com with your order number and request.

Please wait for approval before shipping anything back. Once approved, we will email a return label and instructions. Use the return address provided in those instructions; our business mailing address is not an authorized return destination unless we expressly instruct you to use it.

Return shipping

A flat $9.99 return shipping fee is the customer’s responsibility for an approved change-of-mind return or exchange. PlayWhatever covers return shipping for approved US claims involving damaged, defective, or incorrect items.

Damaged, defective, or incorrect items

For orders delivered within the United States, contact info@playwhatever.com within 14 calendar days after delivery. Include your order number, a description of the issue, and photos showing the problem. We will review your claim and provide next steps.

This standard claim-handling process is US-only. Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.

Refunds

For an approved return, we issue your refund within 14 calendar days after receiving the returned item. You may choose a refund to your original payment method or store credit.

Your payment provider may take additional time to display the refund after we issue it.

Contact

Email info@playwhatever.com. We aim to respond within 1–2 business days. Returns require prior approval; please do not visit our business mailing address for service or returns.